Support

Frequently asked questions

Everything about buying, installing and licensing our work. If your question is not here, send it through the commissions page and you will get a straight answer.

Buying and delivery

PayPal only. You can pay with a PayPal balance or with a card through PayPal’s guest checkout, so you do not need a PayPal account to buy. We never see or store your card details.

Immediately. PayPal confirms the payment, the download unlocks, and the link appears on your order page and in your account area. There is no manual step on our side.

No, you can check out as a guest. Creating an account is worth it though: your whole download library stays in one place, so you can re-download a pack months later without hunting for an old order.

Yes. Downloads do not expire and there is no download limit. Log in, go to My Account, and every pack you have bought is listed under Downloads.

Digital goods are final sale once downloaded, but we will refund corrupt files we cannot replace, duplicate charges, and products that are materially different from their description. Buying a livery pack and expecting vehicle models is not grounds for a refund. The full Refund Policy has the detail.

Prices are in US dollars and what is shown is what you pay. Any local tax obligation on your side is yours to handle.

Install and compatibility

PNG textures drawn at 4096 x 4096, plus a readme with install steps. Some packs also include the layered PSD source. If you specifically need the editable source, ask in Discord before you buy rather than assuming it is in there.

Every pack ships with a readme. In short: drop the supplied texture files into your vehicle resource’s stream folder, make sure the livery entry is declared in the vehicle’s meta, and restart the resource. If your setup uses a different structure, send a screenshot of your folder in Discord and we will tell you exactly where the files go.

We build for any vehicle that has a template, and each product page lists the models that pack was drawn for. On a heavily modified body, decal placement can shift because the UV map is different. Ask before you buy if you are running something unusual.

No. A livery pack is paint, not metal. It skins a model you already run. This is the most common mistake buyers make, and it is not something we refund, so confirm you have the vehicle before you check out.

Yes. Liveries are just textures, so they sit on top of whatever lighting setup you run. Nothing in our packs edits vehicle handling, lighting or meta files.

If a model author changes the UV map, a livery drawn for the old version can shift. Tell us which pack and which model update and we will look at it. Whether a remap is free or quoted as a small job depends on how much has changed.

If your pack includes the layered source, yes: unit numbers, troop designations and department names sit on their own layers so you can renumber without redrawing anything. Not every pack ships with source, so check first.

Licensing and commissions

Every server you own or operate. Buy the pack once and run it across all of them, modify it for your departments, and use screenshots of it in your own promotion. What you cannot do is redistribute the files or resell them. Full terms are in the Licence Agreement.

Nothing extra. One purchase covers every server you run, so a network is already included. You still cannot hand the files to anyone outside your own operation.

Not under the standard licence, because that is redistribution. Redistribution and resale rights are available and priced per job. Ask through the commissions form and describe what you are building.

By default you get an exclusive licence to the finished work across the servers you run, and 203 Designs keeps the right to show it in a portfolio. If you need full ownership or portfolio exclusivity, say so during the quote so it can be priced in.

You will have a quote back in 24 to 72 hours, and the quote always names a delivery date. As a rough guide, small jobs land in one to three days and larger ones run one to four weeks. Two revision rounds are included, and payment is half up front with the balance on delivery.

No. Everything here is a fan-made recreation for roleplay use. Nothing is endorsed by or affiliated with any real agency, and none of it may be used to impersonate law enforcement or emergency services outside a game.