Refund Policy

Last updated: 15 September 2026. This is a working draft prepared for review. Have it checked by counsel before launch.

Digital goods are final sale

Every product in the store is a digital download. Once the download link has been issued, the asset cannot be returned, so all sales are final. Please read the product page, check the included unit list, and confirm the vehicle models you run before you buy.

Liveries are not vehicle models

This is the single most common misunderstanding, so it gets its own heading. A livery pack is a set of textures that go onto a vehicle model you already run. It does not include the model. Buying a pack and then discovering you do not own the vehicle is not grounds for a refund, and none will be issued on that basis. If you are unsure whether you have the right model, ask before you buy.

When we will refund

We are not looking to keep money we did not earn. A refund will be issued if:

• The files are corrupt or incomplete and we cannot supply a working replacement
• You were charged twice for the same order
• The product is materially different from what the product page described
• You have not downloaded the files and you request cancellation within 24 hours of purchase

When we will not refund

• You expected vehicle models to be included
• You changed your mind after downloading
• The asset does not fit a heavily modified or non-standard vehicle model
• You bought the wrong pack and have already downloaded it
• Your server or your installation is misconfigured, though we will help you fix it
• The licence was terminated for redistribution or resale

Commission work

Commissions are invoiced half up front and half on delivery. The deposit covers reserved production time and is non-refundable once work has started. If a commission is cancelled before work begins, the deposit is returned in full. If we cancel a commission, you get back everything you have paid.

How to ask

Bring your order number and what went wrong to our Discord. Most issues turn out to be an install problem that takes ten minutes to solve, so reach out before opening a PayPal dispute. Refunds are returned through PayPal to the account used for the purchase, normally within five business days of approval.